Negative attitudes and difficult behaviors get in the way of problem-solving, communication and teamwork, and if they're ignored they drain time and energy and can spread into a toxic workplace culture. This 60-minute webinar on dealing with difficult people gives you practical ways to respond.
You'll learn to recognize typical difficult behaviors, tell apart the four types of attitudes, and adapt how you communicate so you stay calm. The session covers verbal and non-verbal techniques for de-escalating upset people, how to identify the payoff behind challenging behavior, and how to redirect conversations and set boundaries.
The aim is to act rather than react, so you can lead with more confidence and less stress.
People who manage negativity well build productive working relationships, while those who don't struggle to stay productive, serve customers and compete. This session helps you regain control of challenging encounters, understand what drives them, and handle them with composure.
It suits HR professionals, health and safety and union reps, supervisors, managers, directors and team leads, not-for-profit executive directors, business owners, entrepreneurs and C-suite leaders.
Key messages
Skills you'll practice
People who manage negativity well build productive working relationships, while those who don't struggle to stay productive, serve customers and compete. This session helps you regain control of challenging encounters, understand what drives them, and handle them with composure.
It suits HR professionals, health and safety and union reps, supervisors, managers, directors and team leads, not-for-profit executive directors, business owners, entrepreneurs and C-suite leaders.
Key messages
Skills you'll practice
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
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