Mastering Tough Conversations: Turn Conflict into Clarity, Accountability, and Results

09 Jun 2026
10:00 AM PDT | 01:00 PM EDT
60 Minutes
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Conflict is inevitable-but poor handling is not. This high-impact session equips leaders with practical tools to confidently navigate difficult conversations, reduce escalation, and strengthen relationships. Participants will learn how to address issues early, communicate clearly, and turn tension into productive outcomes

WHY SHOULD YOU ATTEND?

  • Avoiding or mishandling difficult conversations
  • Escalating conflicts and strained relationships
  • Lack of accountability and clarity
  • Communication breakdowns

AREA COVERED

  • A proven framework for handling tough conversations
  • Techniques to de-escalate tension and manage emotions
  • How to address issues early without damaging trust
  • Strategies to turn conflict into better decisions and outcomes

WHO WILL BENEFIT?

  • All
  • Avoiding or mishandling difficult conversations
  • Escalating conflicts and strained relationships
  • Lack of accountability and clarity
  • Communication breakdowns
  • A proven framework for handling tough conversations
  • Techniques to de-escalate tension and manage emotions
  • How to address issues early without damaging trust
  • Strategies to turn conflict into better decisions and outcomes
  • All
Currency:
Webinar Option
Live session for 1 Participant
Live + Recorded Session
Live + Transcript
Live + USB
Transcript (PDF Transcript of the Training)
Downloadable Recorded Session
USB
Group Session Participants + Recorded

Live Session with unlimited participants. Invite any number of attendees to join.

 

Speaker Profile

ins_img Paul Pelletier

Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar "impossible" projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia.

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