Bad attitudes, jealousy and disruptive behaviour will lower your organizations collective morale, lower personal self-esteem and reduce teamwork and productivity. When uncivil, toxic behaviour infects a organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behaviour.
WHY SHOULD YOU ATTEND?
Trust and engagement matters! This topic is based on years of first-hand leadership experience building, managing and supporting businesses at many levels as well as working with corporate clients and associations for 40 + years on their real issues. From all that experience, it has become evident that when you do not control bad behaviour, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education and your leadership success.
AREA COVERED
- There will be several complimentary bonus resources offered at the wrap up to the presentation.
- They include a free PDF copy of my book on Trust, and four very relevant self-tests that drive up the content on leadership, empowerment, engagement and coaching.
LEARNING OBJECTIVES
- How managers inadvertently reward negative and destructive behaviours.
- The steps you need to act on in order to keep total control of the situation.
- The four types of problem employees there can be and how they become a problem.
- How to turn around the gossip, gab and the grapevine to create more empowered employees.
- How to tell when someone is lying to you and how to confront them on it.
- When to focus on the behaviour you see and not the attitude behind it.
- How to identify all the forms of bullying there are that you need to control.
- Learn which topics should not be talked about at work.
- How to stop the rumour mill before it gets started with a policy of transparency.
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments.
- The D.I.S.C. Personality Profile – that teaches how people do what they do good or bad.
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or deny responsibility
WHO WILL BENEFIT?
- Anyone who has to deal with HR issues relating to poor interpersonal skills. The bonus to this webinar are the leadership, engagement resources provided at the wrap up.
Trust and engagement matters! This topic is based on years of first-hand leadership experience building, managing and supporting businesses at many levels as well as working with corporate clients and associations for 40 + years on their real issues. From all that experience, it has become evident that when you do not control bad behaviour, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education and your leadership success.
- There will be several complimentary bonus resources offered at the wrap up to the presentation.
- They include a free PDF copy of my book on Trust, and four very relevant self-tests that drive up the content on leadership, empowerment, engagement and coaching.
- How managers inadvertently reward negative and destructive behaviours.
- The steps you need to act on in order to keep total control of the situation.
- The four types of problem employees there can be and how they become a problem.
- How to turn around the gossip, gab and the grapevine to create more empowered employees.
- How to tell when someone is lying to you and how to confront them on it.
- When to focus on the behaviour you see and not the attitude behind it.
- How to identify all the forms of bullying there are that you need to control.
- Learn which topics should not be talked about at work.
- How to stop the rumour mill before it gets started with a policy of transparency.
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments.
- The D.I.S.C. Personality Profile – that teaches how people do what they do good or bad.
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or deny responsibility
- Anyone who has to deal with HR issues relating to poor interpersonal skills. The bonus to this webinar are the leadership, engagement resources provided at the wrap up.
