You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.
When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.
WHY SHOULD YOU ATTEND?
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
AREA COVERED
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Speaker Profile
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Upcoming Webinars
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Fostering a Culture of Respect: Eliminating Gossip, Rumour…
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Paying and Receiving Payments for Referrals: You Can Go to …
Tattoos, hijabs, piercings, and pink hair: The challenges …
Ten Red Flags that Signal Financial Distress in Business Cu…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
The Age-Inclusive Workplace: How to Lead and Work Across Ge…
The Importance of the first 5 seconds when presenting
The New W4 - How to Assist Employees with Proper Completion…
Transforming Anger And Conflict Into Collaborative Problem …
4-Hour Virtual Seminar on Management Skills For New Managers
Microsoft Excel PivotTables: Basics of Data Analysis for Bu…
Supervisor Excellence: Skills to Lead High-Performing Teams
Tools for New Managers: Connecting with Employees to Optimi…
Fatal Errors Employers Make When Updating Employee Handbook…
The Manager’s Playbook for Leading After Layoffs: Quickly R…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Elevate Your Workplace Wellness: 10 Critical Wellness Facto…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Excel - Lists and Tables - A Beginner's Guide to Managing L…
Launch Your Career: The Ultimate Guide for Emerging Profess…
Mastering Performance Management: Strategies for Continuous…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Gossip-Free: Leadership Techniques to Quell Office Chatter
Strategic ways to build your professional brand
Rewiring Your Emotional Triggers: Leading with Clarity and …
AI Fundamentals for All Leaders and Managers: How to Work S…
The $1M Mistake: EEOC Discrimination Claims Employers Make …
ChatGPT Jumpstart From intro to Download to Personal Assist…
Using Claude in Excel for Productivity, Automation & Data A…
2-Hour Virtual Seminar on the 6 Most Common Problems in FDA…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Why EBITDA Doesn't Spell Cash Flow and What Does?
HIPAA Compliance in 2026 — Practical Strategies for Breach …
FDA Regulation of Artificial Intelligence/ Machine Learning
How to Write Procedures to Avoid Human Errors
Secrets Of Psychology - Why People Do The Things They Do
AI in B2B Marketing: What Your Compliance Team Needs to Know