Teams let talented people combine their strengths, which can raise energy, creativity, performance, loyalty and engagement. This conflict resolution training shows how to keep those teams working well when disagreements arise.
You'll learn sets of seven leadership principles for building trust and respect, avoiding and resolving conflicts, gaining cooperation and building leadership. The session also covers creating a positive team culture, listening to reduce miscommunication and replacing negativity with energy.
A practical activity, the Camaraderie Quest, applies conflict resolution principles, and you'll use the IAB formula (incident, action, benefit) to give recognition and praise that anchors positive behavior.
WHY SHOULD YOU ATTEND?
Interpersonal conflict can happen in any setting. Knowing how to handle it, manage emotions and reach an understanding improves well-being and productivity. Employees gain stronger communication skills and better relationships, while managers, who must mediate disputes alongside their other duties, learn to lead their teams through conflict.
The session is designed for both employees and managers.
AREA COVERED
- Seven ways to build trust and respect
- Creating a positive team culture
- Listening and reducing miscommunication
- Seven ways to avoid and, when needed, resolve conflicts
- The Camaraderie Quest activity as a practical application
- Seven ways to gain cooperation and build collaboration
- Replacing negativity with energy
- Improving communication and anchoring positive behavior
- Seven ways to build leadership among groups and employees
- The IAB formula: incident, action, benefit
- Building trust and support in the workplace
- Recognition and praise
LEARNING OBJECTIVES
- Apply seven ways to build trust and respect
- Create a positive team culture and replace negativity with energy
- Listen actively to reduce miscommunication
- Use seven principles to avoid and resolve conflicts
- Gain cooperation and build a collaborative environment
- Develop leaders among groups and employees
- Give recognition using the IAB formula: incident, action, benefit
WHO WILL BENEFIT?
The target audience is Employees as well as Managers.
Learning how to resolve conflict benefits employees in various ways. It equips them with enhanced communication skills, reducing misunderstandings and fostering better workplace relationships.
Managers are responsible for a wide range of duties, like scheduling, employee motivation, budget oversight, and performance assessment. Managers must also mediate employee conflict when necessary. Learn why conflict resolution is important and how to manage it to lead your team successfully.
Interpersonal conflict can happen in any setting. Knowing how to handle it, manage emotions and reach an understanding improves well-being and productivity. Employees gain stronger communication skills and better relationships, while managers, who must mediate disputes alongside their other duties, learn to lead their teams through conflict.
The session is designed for both employees and managers.
- Seven ways to build trust and respect
- Creating a positive team culture
- Listening and reducing miscommunication
- Seven ways to avoid and, when needed, resolve conflicts
- The Camaraderie Quest activity as a practical application
- Seven ways to gain cooperation and build collaboration
- Replacing negativity with energy
- Improving communication and anchoring positive behavior
- Seven ways to build leadership among groups and employees
- The IAB formula: incident, action, benefit
- Building trust and support in the workplace
- Recognition and praise
- Apply seven ways to build trust and respect
- Create a positive team culture and replace negativity with energy
- Listen actively to reduce miscommunication
- Use seven principles to avoid and resolve conflicts
- Gain cooperation and build a collaborative environment
- Develop leaders among groups and employees
- Give recognition using the IAB formula: incident, action, benefit
The target audience is Employees as well as Managers.
Learning how to resolve conflict benefits employees in various ways. It equips them with enhanced communication skills, reducing misunderstandings and fostering better workplace relationships.
Managers are responsible for a wide range of duties, like scheduling, employee motivation, budget oversight, and performance assessment. Managers must also mediate employee conflict when necessary. Learn why conflict resolution is important and how to manage it to lead your team successfully.
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