Difficult people are everywhere
- Their numbers are small but their impact is large
- Habitual behavior that affects most of the people with who they come in contact
- Frustrate and demoralize Loss of productivity and absenteeism
- Companies lose customers or clients
WHY SHOULD YOU ATTEND?
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREA COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
LEARNING OBJECTIVES
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
WHO WILL BENEFIT?
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
Speaker Profile
Valerie Pelan
Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a …
Upcoming Webinars
Elevate Your Workplace Wellness: 10 Critical Wellness Facto…
The 60 Minutes Introduction to DAX
Launch Your Career: The Ultimate Guide for Emerging Profess…
Future-Proof Your Career: Upskilling Strategies to Stay Rel…
ChatGPT Unlocked: A Beginner’s Guide to AI and ChatGPT
DOL Reverses Course on Independent Contractor Rule for 2026…
Project Management for administrative professionals
ChatGPT for HR - Build HR Policy Framework and Strategy
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Managing Toxic & Other Employees Who have Attitude Issues
EBITDA vs GAAP vs IFRS: What Your Business Needs to Know
Managing Difficult Employee Conversations
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
Meeting Fatigue: Break the Cycle of Endless Meetings
Language is Code - Intro to AI - Generative AI - ChatGPT an…
From P-Values to Evidence: Interpreting Statistical Results…
High-Impact Performance Management: Tools, Tactics & Coachi…
Stop Letting That Difficult Person Ruin Your Day: Effective…
Mastering Tough Conversations: Turn Conflict into Clarity, …
AI for Project Managers: Smarter Planning Reporting and Com…
ChatGPT for Innovative Business Advisory Services for Accou…
Mastering Performance Management: Strategies for Continuous…
Latest Trends in Human Error Reduction in GMP Manufacturing
2-Hour Virtual Seminar on The Complexity and Interplay Amon…
Analytical Method Validation Under Good Laboratory Practice…
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Fostering a Culture of Respect: Eliminating Gossip, Rumour…